Help and Advice (FAQ's)

Have a question or unsure of how a specific feature of the Handmade Nation website works? Then you've come to the right place! Have a look through our Frequently Asked Questions and find out more about how our platform can help you

General site

  • "I'm looking for advice on a specific subject, where should I go?"
  • Enter the nature of your enquiry into the search bar at the top of the page. Alternatively, if you are looking for the shop click here, if you are looking for a list of craft fairs click here, if you are looking for a list of workshops click here, if you are looking for membership information click here, if you are looking for retailers looking to stock handmade products click here, if you are looking for support services click here.

  • "I run a craft fair and would like to be included on your website, how do I do this?"
  • Please fill out the information for your event on the contact form found here selecting craft fair as the subject header.

  • "I run a series of workshops and would like to be included on your website, how do I do this?"
  • Please fill out the information for your workshop on the contact form found here selecting workshops as the subject header.

  • "The information you've got on our craft fair is incorrect, how do I go about changing it?"
  • Please let us know which information requires changing using the contact form found here selecting craft fair as the subject header.

  • "The information you've got on our workshop is incorrect, how do I go about changing it?"
  • Please let us know which information requires changing using the contact form found here selecting workshops as the subject header.

  • "We own a shop which stocks handmade goods and would like to be included in your retailers list, how do we go about this?"
  • Please send us a message informing us of your interest and the type of products you would consider stocking, using the contact form found here and selecting retailers as the subject header.

  • "The information you've got on our shop is incorrect, how do I go about changing it?"
  • Please let us know which information you require changing using the contact form found here selecting retailers as the subject header.

  • "How do I go about getting my products featured on the home page?"
  • The featured products will be randomly selected so you don't need to do anything!

  • "I've seen #HandmadeHour mentioned a lot, what is it?"
  • #HandmadeHour is an awesomely popular networking session on Twitter! It runs every Wednesday from 19:30-21:30 BST and every Sunday from 20:00-21:00 BST. We have also recently launched #HandmadeHourUSA which runs on the same principle, but aimed to suit those in different time-zones better! It runs every Wednesday from 7-8pm EST which is midnight-1am GMT. To find out more about them both, click here.

  • "Do you have a set schedule of webinars?"
  • The webinars we have planned at the moment can be found here. We will be adding to these as often as we can, so please keep checking back!

  • "I've got an idea for content for your site. Who can I contact to discuss this?"
  • We would love to hear your ideas for the site! Please get in touch using the contact form found here selecting general as the subject header.

  • "I have a question which isn't covered by any of the above, how do I contact you?"
  • Please feel free to get in touch using the contact form found here selecting general as the subject header.

Help for shoppers.

  • "How do I buy items?"
  • Simply place the items you want into your basket and then once you're ready, go through to the checkout where you will be directed to PayPal to complete your purchase!

  • "How can I search for items?"
  • You can either use the search function at the top of the page or browse through the different categories in the shop to find the item you are looking for!

  • "Do I need to be a member to purchase items?"
  • No, it is not necessary to be a Handmade Nation member in order to purchase items!

  • "Can I purchase items from different sellers at the same time?"
  • Yes! Once you have finished browsing and adding items to your basket, go through to the checkout. Postage and packaging will be calculated individually based on each sellers policy.

  • "How much is postage and packaging?"
  • This is up to each individual seller, you can find out information on delivery costs from their product pages.

  • "Who do I contact if I have an issue with my item (undelivered, faulty etc.)"
  • You will need to contact the shop owner directly to discuss any issues with your purchase. Please retain your receipt as proof of purchase. Handmade Nation cannot accept responsibility for products purchased from third party sellers. For full terms and conditions on purchasing from Handmade Nation, please click here.

  • "How can I contact sellers to ask questions"
  • There is a direct messaging feature allowing you to contact sellers directly with your questions.

  • "What is your returns policy"
  • Each seller has their own terms and conditions. Please ask for a copy of them before making a purchase, or contact them directly for any specific questions you may have.

  • "Do you ship internationally?"
  • In the majority of cases yes, however this is down to each individual seller to decide and therefore it would be advised to contact the seller of the item you are interested in to discuss delivery costs before you place an order.

  • "What payment methods do you accept?"
  • All our shop owners use PayPal, so you know your payment system is safe and secure!

  • "I don't have a PayPal account, do I need one?"
  • No! PayPal allows users to complete purchases as a guest, making a one-time payment without creating an account.

Help for sellers.

  • "How do I upload products to my store?"
  • It's easy! Once you have signed up and logged in, go to your members area and select your items from the options available on the left hand side. From here you can follow the instructions to upload an item, add a description and other options.

  • "How many products can I upload?"
  • This depends on your membership level! Take a look at the different options available here.

  • "Can I have more than 1 image for each item?"
  • Yes! You can upload a maximum of 5 images for each listing.

  • "How much do you charge to list items?"
  • Nothing! Once you've selected your membership option and paid the associated fee if applicable, no additional charges are required to use the shop!

  • "How much commission do you charge?"
  • We don't! Whatever price you sell your product for goes direct into your PayPal account!

  • "Can I write a mini profile for my shop page?"
  • Yes! Simply go to your members area, select edit profile and go from there

  • "Can I allow different colour options on the same product? Would this count as more than 1 product slot?"
  • Yes, you can have different customisation options available to the same base product and this would only count as 1 product slot.

  • "I'm unable to upload any more items to my store yet I haven't used my allocated amount yet, why is this?"
  • There may be a slight issue with your account, please send us a message using the contact form found here selecting membership as the header.

  • "I've got the Master Crafter membership but I still want to upload more products to my store, is this possible?"
  • At present this is not possible however in the future we may be creating add on packages depending on demand so please send us a message using the contact form found here if this is something you would be interesting in having. We will regularly be reviewing our services to bring you the best possible support.

  • "How will I receive payment from my sales?"
  • Payment will be made directly into your PayPal account in align with their user agreement, which can be found here.

  • "How will I be notified of an order?"
  • An email notification will be sent direct to you.

  • "Can I offer personalisation to my products?"
  • Yes, you can allow customers to add personalisation to their orders.

  • "What kind of products can I sell on Handmade Nation?"
  • We are all about supporting craft businesses. This could include anything that you may have made, designed or created yourself, and includes items such as art work. As long as it's not shop brought and you had some part in the making process, were happy for you to sell it through Handmade Nation!

  • "Why is no-one buying my products?"
  • There could be a number of reasons for this, but there is plenty that you can do to help. Take a look at our news and reviews section, found here, which may give you some ideas on marketing tips.

  • "My listing/product hasn't been approved/released to the website, why is that?"
  • Please feel free to get in touch using the contact form found here selecting membership as the subject header.

  • "I want to remove an item, how do I do this?"
  • Click on to your members area and select your items. Here you will be able to see all the items you currently have on sale and will be able to edit and delete them as you wish.

  • "I need to close my shop, how do I do this?"
  • If there becomes a time when you feel you need to close your shop or account before your membership is due to end, please message us on the contact form found here using membership as the subject header. Please refer to our terms and conditions found here for information on shop closures.

  • "My membership is about to run out but I want to renew it, will I have to upload all my products and information again?"
  • Providing you have renewed your membership before it is due to run out then there will be no need to do this!

  • "I have a question which isn't covered by any of the above, how do I contact you?"
  • Please feel free to get in touch using the contact form found here selecting general as the subject header.

Membership

  • "Why should I buy a membership?"
  • There are many benefits to becoming a Handmade Nation member! It allows you full access to all features on our website, including webinars, exclusive offers from affiliates and the opportunity to apply for a grant of up for £100 to help further your business. For a full list of benefits please click here.

  • "How do I become a member?"
  • Simply head on over to the sign up page found here, pick out your membership package and fill out the form!

  • "How much does it cost?"
  • We have three levels of paid membership which covers a variety of needs. Take a look at our membership page found here for full information and prices on each.

  • "Do I have to pay up-front or can I pay monthly?"
  • All our paid membership levels have both options available to suit your needs!

  • "I have filled out the initial form but not received a validation email, what do I do?"
  • Check your spam box in case it got sent there by accident! If it still hasn't arrived within a few hours, you may have misspelled your email address. Try filling out the form again.

  • "I've gone through the first stage of signing up and validated my account, but now I haven't received my confirmation email. What should I do?"
  • Check your spam box in case it got send there by accident! If it still hasn't arrived within a few hours, send us a message using the contact form found here selecting membership as the subject header.

  • "I've signed up but forgotten my login details, help!"
  • There is a forgotten password button you press underneath the login options. This will help recover your account.

  • "I've purchased one level of membership but want to change to a different one. How do I do this?"
  • When you log in to your account admin area there is an upgrade option. Select the option you want and follow the instructions from there!

  • "How do I attend a webinar?"
  • Head on over to the webinar section found here and follow the simple instructions!

  • "How do I apply for the grant that's being offered?"
  • Take a look at the grant information page found here for full details about the grant, and then once you're ready download the form found here. The information page gives details on where to send the form once its completed.

  • "I want to take advantage of one of the members discount offers. How do I do this?"
  • Please contact the business directly quoting Handmade Nation and your membership number.

  • "I'd like to find a support service like a printer, web designer or accountant. How do I go about doing that?"
  • Head on over to our support services page found here and follow the instructions to find the service you need.

  • "I can't find the support service that I require, what should I do?"
  • If you've searched through our support service page and you are unable to find anyone suitable then please feel free to get in touch using the contact form found here selecting affiliates as the subject header.

  • "Why is Handmade Nation the right platform for me?"
  • At Handmade Nation the focus is purely on helping to support craft businesses. Unlike a lot of other sites out there, we are more than just a selling platform or an information source. We incorporate both of these aspects as well as a whole lot more to help you make the most out of your business.

  • "My membership is about to run out, will it automatically renew?"
  • You will receive an email informing you when your membership is about to expire. There is an auto-renew option which you can select/de-select from your admin section.

  • "I have a question which isn't covered by any of the above, how do I contact you?"
  • Please feel free to get in touch using the contact form found here and selecting general as the subject header.

Service providers/advertisers

  • "Who should we contact for information on your advertising packages?"
  • Please feel free to get in touch using the contact form found here selecting affiliates as the subject header. Alternatively, click here to view information about our advertising options.

  • "We are interested in becoming one of your affiliates but you already have a company in our industry, is this a problem?"
  • No not at all! We want to give our members as much choice as possible as we know that people have many different preferences in the type of businesses they like to work with. Please be aware that in very rare occasions we may have agreed an exclusivity period for a specific industry.

  • "I am a member and have an idea for an area of business I think it would be good for you to link up with. Who should I speak to about this?"
  • Please feel free to get in touch using the contact form found here selecting affiliates as the subject header.

  • "We want to update the details on our business, how do we do this?"
  • It's important we keep your details as up to date as possible! Please send us a message using the contact form found here selecting affiliates as the subject header. Alternatively, contact your account manager directly.

  • "We are not able to log into our account, help!"
  • Please send us a message using the contact form found here and selecting affiliates as the subject header, and we will do our best to reunite you with your account! Alternatively contact your account manager directly.

  • "Who do I contact about possible sponsorship opportunities?"
  • We are on the search for events such as craft fairs which Handmade Nation could be a potential sponsor of. If you run an event and think we may be interested in sponsoring it, please get in touch using the contact form located here selecting general as the subject header, and give us some information about the event.

  • "How do we find out when our advertising package is due to expire?"
  • This should be made clear to you when you agree your advertising package, however if you would like clarification then please send us a message using the contact form located here selecting affiliates as the subject header. Alternatively you can contact your account manager directly.

  • "Do you have an image of some kind we can use on our website to show we are an official affiliate of Handmade Nation?"
  • Yes we do, these will be sent out shortly after your affiliates packages begins. We do request that when you use our logo on your website it creates a direct link to the Handmade Nation website, in compliance with our terms and conditions which can be found here.

  • "Will our advertising package renew automatically?"
  • Advertising packages will not automatically renew as we would prefer to discuss your experience as an advertiser with you to ensure a different package would not suit you better. However all advertisers who choose to renew early will receive a 20% discount off of the full price of a package.

  • "We would like to offer a discount to your members, how do we do this?"
  • Fantastic! Please send us a message using the contact form found here selecting affiliates as the header, or alternatively contact your account manager directly.

  • "We've got some questions regarding our advertisement, who do we get in contact with?"
  • Please feel free to send us a message using the contact form found here selecting affiliates as the header, or alternatively contact your account manager directly.

  • "What is included in your advertising packages?"
  • We have three different advertising packages available; gold, platinum and diamond. To find out more information about each, please click here.

  • "I have a question which isn't covered by any of the above, how do I contact you?"
  • Please fill out the contact form found here selecting affiliates as the header option.